The following table indicates the certifications appropriate to the Associate level of participation in the ICSM USA:
|
|
Initial Certificate (one required for Associate) |
|
|
COBIT Foundation Exam mark of >70% |
|
|
Information Security Management Foundation based on ISO/IEC 27002 |
|
|
ISEB Foundation Certificate in other specialisms (i.e., Security, IT Law, Project Management, etc.) |
|
|
ISEB Foundation Certificate in Service Management |
|
|
ISO/IEC 20000 Foundation |
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|
ITIL® Foundation |
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|
Microsoft® Operations Framework 4.0 Foundation |
|
|
SEI Certificate in CMMI |
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|
Six Sigma Green Belt (American Society for Quality) |
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|
Support Center Director (Help Desk Institute) |
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|
Support Center Manager (Help Desk Institute) |
The following table indicates the certifications appropriate to the Professional level of participation in the ICSM USA:
|
|
Certification (one [+1 activity] required for Professional) |
|
|
B15000 Auditor or Consultant |
|
|
Certified in the Governance of Enterprise IT (CGEIT) |
|
|
Certified Information Security Manager (CISM) |
|
|
Certified Information Systems Auditor (CISA) |
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|
Certified Quality Engineer / Auditor (CQE / CQA American Society for Quality) |
|
|
Information Security Management Advanced based on ISO/IEC 27002 |
|
|
ISEB Practitioner Certificate in other specialisms (i.e., Security, IT Law, Project Management, etc.) |
|
|
ISEB Practitioner Certificate in Service Management |
|
|
ISO/IEC 20000 Auditor |
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|
ISO/IEC 20000 Consultant |
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|
ISO/IEC 20000 Professional: Management and Improvement of ITSM Processes |
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|
ISO/IEC 20000 Professional: Support of IT Services |
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|
ISO/IEC 20000 Professional: Alignment of IT and the Business |
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|
ISO/IEC 20000 Professional: Control of IT Services |
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|
ITIL® Managing Across the Lifecycle (MALC) |
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|
ITIL® Practitioner V3 Capability (any of Operational Support and Analysis; Service Offerings and Agreements; Release, Control and Validation; Planning, Protection and Optimization) |
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|
ITIL® Practitioner V3 Lifecycle (Service Strategy; Service Design; Service Transition; Service Operation; Continual Service Improvement) |
|
|
Six Sigma Black Belt (American Society for Quality) |
The following table indicates the certifications appropriate to the Distinguished Professional level of participation in the ICSM USA:
|
|
Advanced Cert. (1 [+2 activities] or 2 [+ 1 activity] for Distinguished Professional) |
|
|
ISEB Manager’s Certificate in IT Service Management |
|
|
ISO/IEC 20000 Executive Consultant Manager |
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|
ITIL® Expert |
|
|
ITIL® V2-V3 Manager’s Bridge |
|
|
ITIL® Manager's Certificate in IT Service Management |
The following table indicates the activities appropriate to the Professional and Distinguished Professional level of participation in the ICSM USA. One activity is required for the Professional level. If you hold two advanced certifications, then one activity is required for the Distinguished Professional level. If you hold one advanced certification, then two activities are required for the level.
|
Level |
Description of Requirements |
|
Associate |
One initial level certificate 2 years of experience or Associated degree |
|
Professional |
One certificate One ITSM-related activity 6 years experience/education |
|
Distinguished Professional |
One certificate and two ITSM-related activities or two certificates and one ITSM-related activity College degree 12 years experience/education |
Details follow, but the table above outlines the broad requirements. If you feel that your experience and involvement in ITSM prepares you for participation in the ICSM USA at a level where you do not directly and precisely meet these requirements, then complete this application to the best of your ability and submit it with a letter outlining your request for an exemption. Distinguished Professional level.
|
|
Activity (one for Professional; one or two for Distinguished Professional) |
|
|
Accredited ITSM Trainer |
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|
Author of ITSM-related article, white paper, book, etc. |
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|
Direct Management responsibility for ITSM Process Area |
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|
Discussion Leader, Moderator, or Track Chair at public events |
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|
Examiner for ITSM certification |
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|
ICSM USA, ISACA, PMI, itSMF volunteer |
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|
Mentor (thru ICSM USA or other professional association) |
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|
Participation of standards body (e.g. ISO/IEC, W3C, etc). |
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|
Project Manager of ITSM Implementation |
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|
Responsible for ITSM Function or Process and/or related project implementations |
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|
Reviewer of best practice publication, framework, or standard |
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|
Speaker on ITSM at public event (lecturer, moderator, track chairperson, etc.) |
