Core Beliefs

• The impact of service management as a professional discipline depends largely on the experience, intellectual capacity, integrity, and leadership of those who practice it.
• A peer-rated system of professional credentials operated by an independent and non-profit organization will best serve the interests of customers and service providers.
• Increasing the availability and capacity of high-caliber service managers will directly impact the quality of service management in practice.
• As a certifying body, the ICSM should not have commercial interests in any specific service management framework, technology, or product platforms.
• ICSM should cooperate with professional guilds, trade associations, universities, and private enterprises who promote the development of service management.

Objectives

• Set up and maintain a peer-rated system of professional credentials that will always be useful and relevant for the needs of service managers and those who benefit from their services.
• Organize means for a community of certified service managers to contribute mutually to their professional interests, identity, and integrity.
• Support events, programs, and initiatives in the public domain that will help service managers achieve the higher professional standards and personal accomplishment.